Most reviewers consistently report punctual, friendly staff who deliver clean homes and tidy gardens with close attention to detail. Anna in admin is regularly named and praised for being accessible and responsive. One recent complaint describes steep decline after the first visit: inconsistent gardener deployment, sudden communication lapses, and being charged a full rate for a service they cancelled, raising concerns about how cancellation and billing are handled.
Service delivery is the strength: cleaners and gardeners come on time and do thorough work. The main friction point is administrative: one reviewer felt taken advantage of when cancellation fees became full charges on their NDIS statement, and advance notice for bookings became unreliable.
Recent shift: A very recent one-star review (13 hours ago) breaks the predominantly five-star pattern, citing a sharp decline in service quality, inconsistent communication, and a billing dispute (full charge after cancellation). This contrasts with the mostly consistent praise in earlier months.
Evidence is limited to two reviews at opposite ends. One person praised their care manager Sonam, support worker Tshoyee, and housekeeper Karma for going above and beyond. The other reported serious problems and lack of trust in the service.
Review evidence for Brix Ability is limited. The business operates as a registered NDIS provider in Cannington, offering domestic assistance, medical support, and community access services. Visit their website or call to confirm current availability and fit for your needs.
All 11 reviews are five-star, praising staff responsiveness and a genuine focus on client wellbeing rather than profit. Abdul is named multiple times for professionalism and quick action. Limited detail on specific services.
Last updated 2026-08-01