How this site handles your information - Perth Disability Connect
Last updated: 26/09/26
Perth Disability Connect is an independent directory of disability services and support organisations in Perth, Western Australia. It is published by Scout Local Media (“we”, “us”). We are a directory, not a disability service provider, and we are not part of the NDIS, the NDIA or the NDIS Quality and Safeguards Commission.
Most visits leave nothing personal with us. This policy covers the cases that do: the forms on this site, the business information in our listings, and the third-party services the site loads. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect through forms
Our enquiry, quote, advertising and contact forms collect what you type in:
- your name, email address and phone number
- your suburb or area
- the type of support you are looking for and when you need it
- your message
Each submission also records the page it was sent from, the page you first landed on, and where your visit came from (for example the referring site, campaign tags or an ad click ID). That tells us which pages and channels bring enquiries.
Information about your health or disability
Some enquiries include details about a person’s disability, health or support needs. The Privacy Act treats this as sensitive information, and we only collect it with your consent. The enquiry forms ask for that consent with a tick box before you submit.
Please only include what a provider needs to respond, for example the type of support, the area, and whether it is NDIS funded. You do not need to include a diagnosis, NDIS number or medical history. If you are enquiring for someone else, please make sure they are happy for you to share their details, or that you are authorised to act for them (for example as their nominee or guardian).
Who receives your enquiry
Forms are processed by our lead-capture provider, LocusPilot, which routes each submission:
- To providers. An enquiry from a business listing goes to that business. An enquiry from the “Get a quote” page goes to on of our partner provider in our directory who offer the support you asked for.
- To us, so we can check that enquiries are delivered and handle any follow-up.
We may receive a referral fee from a provider when we pass an enquiry to them. Referral fees never change a provider’s score or ranking.
Once a provider receives your enquiry, they handle your information under their own privacy policy. We do not publish anything you submit.
Information in business listings
Listings are built from public business information: Google Business Profile details, a business’s own website, and public Google reviews.
- Reviews. We keep and publish derived analysis (scores, summaries, themes, sentiment), not the text of reviews. We do not publish reviewers’ names.
- Staff. We do not publish the names of staff or owners that appear in reviews.
- Personal names in listings. Some business names or contact details include a person’s name, for example a sole trader. If you want personal information about you corrected or removed from a listing, see “Your requests” below or our listing policy.
Session storage
To keep enquiry attribution accurate, the site stores traffic-source details (referrer, landing page, campaign tags) in your browser’s sessionStorage. It is first-party, it is not a tracking cookie, it is not shared with other sites, and it is cleared when you close the browser session.
Analytics and third-party services
Your browser may contact these services while you use the site. Each receives technical request data such as your IP address and browser details, and handles it under its own privacy policy.
| Service | Why it loads |
|---|---|
| Cloudflare | Hosts and protects the site |
| Cloudflare Turnstile | Protects our forms from spam |
| Cloudflare Web Analytics | Counts page views |
| Google Fonts | Serves the site’s typefaces |
| OpenStreetMap | Serves map tiles on map pages |
| LocusPilot | Processes form submissions |
We do not use advertising or remarketing cookies.
Overseas disclosure
Some of these providers may store or process information outside Australia, including in the United States. We choose providers that protect personal information in a way consistent with the Australian Privacy Principles.
How long we keep it
We keep form submissions for 6 months so we can deliver enquiries, handle follow-ups and resolve any dispute about a referral. After that we delete or de-identify them. Providers keep the enquiries they receive under their own policies.
Marketing
We do not add enquirers to marketing lists. If that changes, we will only send marketing with your consent, and every message will include a way to unsubscribe, as the Spam Act 2003 (Cth) requires.
Security and data breaches
We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. If a data breach is likely to cause serious harm, we will respond under the Notifiable Data Breaches scheme, including notifying the people affected and the Office of the Australian Information Commissioner where required.
Your requests
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@scoutlocalmedia.com.au. We will respond within 30 days and may need to confirm your identity first. There is no charge.
Complaints
If you have a concern about how we have handled your information, email us first and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
For complaints about a disability service provider rather than about this site, see the NDIS Quality and Safeguards Commission at ndiscommission.gov.au or, in Western Australia, the Health and Disability Services Complaints Office at hadsco.wa.gov.au.
Changes to this policy
We will update this page when our practices change and show the date at the top.
Contact: Scout Local Media, hello@scoutlocalmedia.com.au.
2. Form consent and collection notice (every enquiry form)
Consent tick box (required, unticked by default), next to submit:
I agree to Perth Disability Connect sharing this enquiry, including any details about disability or support needs, with [the provider named on this page / suitable providers in the directory] so they can respond. Perth Disability Connect may receive a referral fee. Privacy policy
Short notice under the message box:
Only include what a provider needs to respond. You don’t need to include a diagnosis, NDIS number or medical history.
Advertising and contact forms (no disability details asked) need only:
We’ll use these details to reply to your message. Privacy policy