Can I borrow demo equipment while waiting for my order?

Yes, reviewers confirm the Joondalup team lends demo stock to bridge wait times.

How fast is delivery?

Reviewers report next-day delivery; one customer received equipment the morning after ordering (pre-surgery).

Do you work with DVA?

Yes, reviewers specifically praise their DVA client support and quick response times.

Country Care Group - Joondalup

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 16 Google reviews · How we rank ›

4.5(16) 72 composite score See reviews on Google ✓ Google-verified

NDIS Plan Management

Service: NDIS Plan Management
Reviews: 16

What recent reviews say

Most reviews highlight staff going above and beyond: named team members like Kylie, Sarah, Kelly, and Holly resolve complex needs fast, often delivering within 24 hours. The accounts department's refund handling and occasional cold service let down an otherwise strong record, particularly for NDIS and DVA clients needing mobility aids quickly.

Praised for

knowledgeable, efficient staff
quick delivery and logistics
helpful problem-solving
demo stock lending
strong DVA support

Watch-outs

unfriendly service experience
accounts and refund issues

compassionate-staffresponsive-adminpunctualskilled-therapists

Best for: NDIS and DVA clients needing fast equipment delivery and personal support.

Think twice if: Ask about refund timelines upfront; accounts processing has caused frustration.

Strengths

NDIS and DVA specialists
same-day or next-day delivery
demo stock loans while waiting
named staff follow-up

Worth knowing

Named staff include Kylie, Sarah, Kelly, Holly, Michael, Natasha, Angela, Callum
next-day delivery documented
demo stock lending to bridge wait times
Physio liaison on file
DVA specialist support noted

How it compares

Rated 4.5 against a 4.4 average across the 103 ndis plan management businesses listed here.
Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Score

Star rating 61

Review volume 53

Review recency 100

Review sentiment 70

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Can I borrow demo equipment while waiting for my order?: Yes, reviewers confirm the Joondalup team lends demo stock to bridge wait times.
How fast is delivery?: Reviewers report next-day delivery; one customer received equipment the morning after ordering (pre-surgery).
Do you work with DVA?: Yes, reviewers specifically praise their DVA client support and quick response times.

Contact

Phone: +61862705375
Website: https://countrycaregroup.com.au/
Address: Unit 2/19 Honeybush Dr, Joondalup WA 6027
Open in Google Maps

Last verified 2026-08-01

Opening hours

Monday: 08:30-16:30
Tuesday: 08:30-16:30
Wednesday: 08:30-16:30
Thursday: 08:30-16:30
Friday: 08:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Shower commodesCommode transfer systemsToilet aidsBath boards and seatsShower chairs and stoolsElectric bedsHospital bedsBed rails and safety equipment

Credentials claimed:NDIS 4050002686, NDIS AT Standards

Operating:over 25 years

As published by the business on its own website; not independently verified.

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