Most reviewers describe Swell Service as caring and reliable for disability support, accommodation, and respite. However, recent complaints include serious concerns about trespassing and older allegations of poor organization and payment disputes. The 4.0 rating masks a polarized picture: 69% five-star reviews versus 23% one/two-star reviews, suggesting experiences vary significantly.
Based on limited recent reviews, so treat this as low-confidence.
One five-star review confirms the business operates. Limited review evidence prevents deeper insight into staff, outcomes, or service quality.
Parents consistently report their children return home smiling after outings with What Ability's support workers, who build genuine relationships and keep families informed about activities. Staff bring enthusiasm to camps and community events, connect participants with each other naturally, and organise seamless replacements when workers are unavailable.
Long-time clients praise Enable WA's caring approach and individual coordinators who go beyond expectations. However, newer or departing clients report serious gaps: calls unanswered, services cancelled last-minute, NDIS paperwork delayed, and decisions imposed without discussion. Experience appears highly dependent on the individual coordinator or worker assigned.
Last updated 2026-08-01