Reviewers report persistent no-shows on advance bookings, even when made 24 hours ahead. Multiple passengers-especially those booking wheelchair-accessible vehicles or with urgent travel needs-describe arriving late for flights, GP appointments, and family occasions only to find no taxi. Driver behaviour ranges from dismissive to aggressive: one elderly client was left distressed after a driver argued about window settings and dropped her off at the wrong location; another passenger reports being driven in circles and charged excessively late at night.
Fare disputes are common, with reviewers noting sudden rate changes mid-journey and charges far exceeding quoted prices or competitor fares. Customer service interactions frequently involve AI systems that frustrate callers, and when operators do respond, complaints describe indifference rather than problem-solving. One family whose vulnerable father missed his first day out of aged care in over a year describes being left stranded and told simply that the booking was cancelled, with no attempt to help. A single five-star review mentions timely arrival and a polite driver, but sits isolated against 94% one- and two-star ratings.
VisAbility is trusted by families for ongoing disability support and community programs, with accessible facilities and weekend availability. A recent serious complaint about receptionist conduct toward a vulnerable client stands against otherwise consistent praise for friendly staff and quality rooms, suggesting inconsistency in service culture.
All five reviewers rate APM five stars and credit named staff David Ciputra and Lorna with persistent, personal support that moved them off welfare into work. One client was placed within a week.
Most reviewers praise individual staff members (Anna, Beth, Chi, Wafi, Chloe) for genuine care and practical help getting jobs. However, a consistent minority report poor communication, rudeness when problems emerge, and delays in addressing concerns, with some feeling abandoned when their assigned consultant was on leave.
Last updated 2026-08-01