Perth Disability Services & Support Organisation Guide
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At Home Care

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 20 Google reviews · How we rank ›

4.0(20) 62 low data composite score See reviews on Google ✓ Google-verified
NDIS Plan ManagementIn-Home & Personal CareSupport CoordinationSupported Accommodation & SDA
At Home Care
Services
NDIS Plan Management, In-Home & Personal Care, Support Coordination
Reviews
20

What recent reviews say

At Home Care shows stark polarization: older five-star reviews describe committed carers and smooth complex care, while recent one-star complaints cite rude staff, flaky scheduling, and administrative indifference. The wheelchair van earns consistent praise, but current clients report falling service standards and no accountability when issues arise.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • compassionate carers on the day
  • wheelchair accessible van rental
  • staff going beyond expectations
  • responsive leadership team
Watch-outs
  • rude customer service
  • staff turnover and scheduling chaos
  • declining standards over time
  • management unresponsive to complaints
compassionate-staffhigh-staff-turnoverpoor-communicationreliable-support-workersresponsive-adminhard-to-reach
Think twice if: Recent feedback flags rude staff, high turnover, and poor complaint handling. Customers should verify current staffing and ask for references specific to their care type.

Strengths

  • complex and neurological care experience
  • wheelchair accessible van hire
  • covers multiple disability types
  • open 7 days

Worth knowing

  • Named carers Danielle Hogan and Vanessa Capcorn praised for out-of-hours delivery and advocacy
  • Wheelchair accessible van described as clean and easy to use
  • Staff member John noted as rude in recent customer service call
  • Office management reported unresponsive to scheduling issues and complaints

What reviews say by service

In-Home & Personal Care
Older reviews: carers described as calm and caring. Recent feedback: workers falling asleep on shift, turnover cited as high.
Supported Accommodation & SDA
Wheelchair van praised for cleanliness and ease, gave families ability to overcome barriers. Van hire seen as reliable service component.

How it compares

  • Rated 4 against a 4.46 average across the 42 in-home & personal care businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

How We Score
Star rating 47
Review volume 57
Review recency 91
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
0
3
0
2
0
1
5

Common questions

Do you hire out wheelchair accessible vans?
Yes. Reviewers report the van is clean, well-maintained, and available for short-term hire (week-long rentals mentioned). Location is Osborne Park; service areas include Perth and surrounding regions.
What types of disability do you support?
Their website lists ABI and spinal cord injury, neurological conditions, complex care (including 24/7), children's complex care, disability nursing, and continence nursing. They are open 7 days.

Similar disability services nearby

Enable WA
52 low data

Enable WA

3.7(12)✓ Google-verified

Long-time clients praise Enable WA's caring approach and individual coordinators who go beyond expectations. However, newer or departing clients report serious gaps: calls unanswered, services cancelled last-minute, NDIS paperwork delayed, and decisions imposed without discussion. Experience appears highly dependent on the individual coordinator or worker assigned.

NDIS Plan ManagementSupported Accommodation & SDA
Innovative Support Australia
51 low data

Innovative Support Australia

2.0(4)

Most reviewers report being terminated abruptly, with complaints about unmet support needs and poor handling of departures. No positive review evidence available to balance the record.

NDIS Plan ManagementSupport CoordinationSupported Accommodation & SDA

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Last updated 2026-08-01