Most clients praise named consultants (Jain, Maureen, Keri, Ash) for genuine support that leads to employment and stays with them after. Workshops on job searching and financial skills are practical and inclusive. A significant minority report serious gaps: staff unresponsiveness, dismissive handling of mental health concerns, and broken follow-up commitments. Phone access is poor; in-person visits work better. The service works well for job-ready clients with stable support needs; it falters for people in crisis or requiring coordinated care.
Recent shift: Sentiment stable across 12-month period; one severe crisis-related complaint a year ago reflects systemic gaps in mental health protocols rather than recent deterioration.
All seven reviews praise Ibex Care for professional, compassionate support. Reviewers highlight staff who listen, act reliably, and show genuine care for their loved ones. One reviewer named Preet for expertise in home care packages; the team consistently earns trust through attention and willingness to assist beyond basics.
Review evidence is limited. The business states it is NDIS registered and operates in Midland, offering accommodation support and personal care services across Western Australia.
A small cluster of reviewers praise named staff like Naomi for taking time and solving problems quickly. The vast majority report months-long waits for application responses, unanswered letters and emails, staff treating them with condescension or contempt, and promised therapies not materialising. Many cite unqualified personnel and a disconnect between NDIS promises and actual support delivery.
Last updated 2026-08-01