A small cluster of reviewers praise named staff like Naomi for taking time and solving problems quickly. The vast majority report months-long waits for application responses, unanswered letters and emails, staff treating them with condescension or contempt, and promised therapies not materialising. Many cite unqualified personnel and a disconnect between NDIS promises and actual support delivery.
Most reviewers praise staff warmth, responsiveness, and care quality that has earned strong loyalty and repeat referrals. One severe 1-star account alleges the company removed the reviewer's family as next of kin, isolated a vulnerable client, failed to notify of his death, and mishandled administrative records - claims that warrant careful inquiry before engaging.
Both reviewers praise Sorelle for understanding individual needs and matching clients with the right support person. Office staff are described as helpful and responsive, and the team is noted for managing complex cases effectively.
Review evidence is limited. The business states it is NDIS registered and operates in Midland, offering accommodation support and personal care services across Western Australia.
Last updated 2026-08-01