Perth Disability Services & Support Organisation Guide
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Black Swan Health

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 25 Google reviews · How we rank ›

3.8(25) 58 low data composite score See reviews on Google ✓ Google-verified
NDIS Plan ManagementSupported Accommodation & SDAAllied Health & Therapy Services
Black Swan Health
Services
NDIS Plan Management, Supported Accommodation & SDA, Allied Health & Therapy Services
Reviews
25

What recent reviews say

Five-star reviews centre on warm, supportive reception staff and engaged therapists, particularly Lotte and Dannii. One-star reviews consistently report month-long waits, unresponsive admin, and a clinician perceived as dismissive and biased.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • welcoming and friendly staff
  • attentive clinicians
  • receptionist helpfulness
Watch-outs
  • long waits for appointments
  • poor communication and follow-up
  • dismissive clinical interactions
compassionate-staffpoor-communicationhard-to-reachlong-wait-timesresponsive-admin
Best for: people seeking outpatient psychology or allied health with flexibility to wait 4-6 months for intake
Think twice if: you need prompt admin contact or rapid appointment access; booking delays and communication gaps are documented

Strengths

  • approachable reception team
  • engaged therapy practitioners
  • NDIS-registered provider

Worth knowing

  • Lotte (therapist) consistently praised for insight and engagement
  • Dannii (receptionist) named multiple times for warmth and problem-solving
  • reported 6-month wait for first appointment
  • support coordinator left without notice; no organisational communication to client
  • GP referral appointments described as dismissive and clinician-biased

What reviews say by service

Allied Health & Therapy Services
praised therapists Lotte and the service overall; one report of dismissive clinical interaction
Support Coordination
support coordinator departure without notice; no follow-up communication to client

How it compares

  • Rated 3.8 against a 4.46 average across the 96 supported accommodation & sda businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 61
Review recency 68
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
17
4
1
3
0
2
0
1
7

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Last updated 2026-08-01