Perth Disability Services & Support Organisation Guide
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Health and Disability Services Complaints Office (HaDSCO)

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 28 Google reviews · How we rank ›

1.6(28) 46 composite score See reviews on Google ✓ Google-verified
Disability Employment ServicesNDIS Plan ManagementIn-Home & Personal CareCommunity Access & Day Programs
Health and Disability Services Complaints Office (HaDSCO)
Services
Disability Employment Services, NDIS Plan Management, In-Home & Personal Care
Reviews
28

What recent reviews say

Few reviewers report positive contact; most describe complaints languishing for months or years without meaningful investigation or response. Complaints are often closed without resolution, and HaDSCO appears to defer to health service providers rather than hold them accountable.

Praised for
  • educational presentations to students
  • helpful case officers in conciliation
Watch-outs
  • complaints closed or ignored without resolution
  • unresponsive to inquiries and case updates
  • slow processing times (months to years)
  • staff dismissive or defensive on calls
  • protects health providers over complainants
poor-communicationhard-to-reachlong-wait-timeshigh-staff-turnover
Think twice if: Complaints often go unresolved for extended periods; response and follow-up are inconsistent.

Strengths

  • provides a formal complaints pathway
  • offers internal review of decisions

Worth knowing

  • Case officer Caitlyn Byrne named in review regarding a complaint closed after one year without resolution
  • Conciliation arranged by HaDSCO mentioned in one positive review, but settlement was later breached by the health provider
  • Staff named include a former OT (name not recalled) and the state manager of AHPRA who gave a presentation at North Metro TAFE Joondalup

How it compares

  • Rated 1.6 against a 4.44 average across the 24 disability employment services businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 63
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30

Rating breakdown

5
4
4
0
3
0
2
0
1
24
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Last updated 2026-08-01