42 low data
Social Solutions WA
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Community Access & Day ProgramsNDIS Plan ManagementSupported Accommodation & SDA
Healthcare Australia (HCA) - Perth
In-Home & Personal CareNDIS Plan ManagementSupported Accommodation & SDA
- Services
- In-Home & Personal Care, NDIS Plan Management, Supported Accommodation & SDA
- Reviews
- 44
What recent reviews say
Reviewers consistently praise HCA's professionalism, responsiveness, and care quality, with staff named for compassion and many praising prompt shifts and good pay rates. However, multiple complaints centre on hidden costs (including $550 for blood tests without prior notice), unclear fee communication, and aggressive contact tactics that felt unprofessional.
Recent shift: The most recent one-star review (2 months ago) centres on undisclosed costs and poor fee communication; earlier complaints (5-7 months ago) about excessive contact and unprofessional follow-up. Recent five-star reviews focus on professionalism and supportive management.
Praised for
- responsive and supportive staff
- professional service delivery
- flexible scheduling
- consistent work availability
- compassionate nursing care
Watch-outs
- undisclosed costs (blood tests, course fees)
- poor communication about fees
- excessive contact attempts
- unprofessional follow-up
compassionate-staffresponsive-adminpoor-communicationhidden-feesreliable-support-workers
Best for: nurses and healthcare workers seeking flexible shift work with consistent bookings and established employer support.
Think twice if: You value upfront cost transparency; reviewers report surprise charges for blood tests and mandatory courses without prior warning.
Strengths
- long operating history (50+ years)
- responsive allocation and booking
- named compassionate nursing staff
- flexible work availability
Worth knowing
- Belle and recruitment staff praised for quick activation (2 weeks)
- RN Julie noted for professional and compassionate care
- Allocation team manages shift consistency
- Pay rates higher than typical agency nursing
- Operations claimed since 1972 (50+ years)
What reviews say by service
- In-Home & Personal Care
- nurses praise professional delivery, care quality, and responsive shift allocation; complaints focus on communication and hidden costs
How it compares
- Rated 4.1 against a 4.46 average across the 42 in-home & personal care businesses listed here.
- Has more Google reviews than 83% of the businesses in this directory.
How we scored this
How We Score Star rating 47
Review volume 72
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Rating breakdown
5
31
4
3
3
0
2
2
1
8
Common questions
- How quickly can I start working shifts?
- One reviewer was activated and booked on consistent shifts within 2 weeks of enquiring.
- Are there costs beyond pay that I should know about?
- Yes: reviewers report surprise charges (e.g. $550 for blood tests) and fees for mandatory company courses not disclosed upfront. Ask about all costs before accepting any tests or training.
Similar disability services nearby
51 low data
Innovative Support Australia
2.0(4)
Most reviewers report being terminated abruptly, with complaints about unmet support needs and poor handling of departures. No positive review evidence available to balance the record.
NDIS Plan ManagementSupport CoordinationSupported Accommodation & SDA
52 low data
Enable WA
3.7(12)✓ Google-verified
Long-time clients praise Enable WA's caring approach and individual coordinators who go beyond expectations. However, newer or departing clients report serious gaps: calls unanswered, services cancelled last-minute, NDIS paperwork delayed, and decisions imposed without discussion. Experience appears highly dependent on the individual coordinator or worker assigned.
NDIS Plan ManagementSupported Accommodation & SDA