All seven reviews praise Ibex Care for professional, compassionate support. Reviewers highlight staff who listen, act reliably, and show genuine care for their loved ones. One reviewer named Preet for expertise in home care packages; the team consistently earns trust through attention and willingness to assist beyond basics.
Both reviewers praise Sorelle for understanding individual needs and matching clients with the right support person. Office staff are described as helpful and responsive, and the team is noted for managing complex cases effectively.
Most reviewers praise staff warmth, responsiveness, and care quality that has earned strong loyalty and repeat referrals. One severe 1-star account alleges the company removed the reviewer's family as next of kin, isolated a vulnerable client, failed to notify of his death, and mishandled administrative records - claims that warrant careful inquiry before engaging.
A small cluster of reviewers praise named staff like Naomi for taking time and solving problems quickly. The vast majority report months-long waits for application responses, unanswered letters and emails, staff treating them with condescension or contempt, and promised therapies not materialising. Many cite unqualified personnel and a disconnect between NDIS promises and actual support delivery.
Last updated 2026-08-01