Most reviewers describe six-year partnerships and smooth monthly reporting; staff earn consistent praise for patience and expertise. One recent review flags a support coordinator who repeatedly missed appointments and delayed responses, contrasting sharply with the standard experience of quick help and clear explanations.
Recent shift: One recent 1-star review (a month ago) broke an otherwise consistent 5-star pattern, citing unreliable support coordination and slow admin responses.
Deaf Connect Perth earns strong marks for Auslan education and community connection. Reviews highlight welcoming instructors, positive social spaces for deaf people, and practical NDIS guidance, though review detail is limited.
Kingsmill Care Group earns strong loyalty for personal care and support coordination. Support staff are punctual and familiar, helping clients navigate NDIS planning with genuine commitment. Concerns emerge around gardening and cleaning services: reviewers report inconsistent delivery, untrained workers, and poor communication about staffing changes or cancellations. A serious complaint alleges coercion to remove a negative review.
Reviewers consistently describe staff who listen closely and tailor support to each person's needs, with professionalism paired with genuine warmth. The team earns praise for responsiveness, going the extra mile, and creating a culture where clients feel both supported and respected.
Last updated 2026-08-01