Perth Disability Services & Support Organisation Guide
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Kingsmill Care Group

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 21 Google reviews · How we rank ›

4.6(21) 71 composite score See reviews on Google ✓ Google-verified
Disability Employment ServicesIn-Home & Personal CareSupport CoordinationNDIS Plan ManagementSupported Accommodation & SDA
Kingsmill Care Group
Services
Disability Employment Services, In-Home & Personal Care, Support Coordination
Reviews
21

What recent reviews say

Kingsmill Care Group earns strong loyalty for personal care and support coordination. Support staff are punctual and familiar, helping clients navigate NDIS planning with genuine commitment. Concerns emerge around gardening and cleaning services: reviewers report inconsistent delivery, untrained workers, and poor communication about staffing changes or cancellations. A serious complaint alleges coercion to remove a negative review.

Praised for
  • punctual staff
  • compassionate and dedicated
  • person-centred approach to NDIS goals
  • consistent carers
  • responsive to client needs
Watch-outs
  • unreliable non-core services (gardening, cleaning)
  • undertrained staff
  • poor communication on changes
  • no-shows without notice
compassionate-staffpunctualperson-centred-carereliable-support-workersinconsistent-carerspoor-communication
Best for: NDIS participants seeking reliable in-home personal care and support coordination with familiar staff.
Think twice if: Gardening and cleaning services show inconsistency and staff turnover; poor communication has frustrated some clients with service changes.

Strengths

  • Punctual, consistent support workers
  • Named coordinators (e.g. Marianne) known for navigation of NDIS plans
  • Proactive about activities and goal-setting
  • Flexible responsiveness (adjusted support when funding cut)

Worth knowing

  • Support coordinator Marianne noted for attentiveness and NDIS plan navigation
  • Support staff consistently on time with no missed shifts over years for some clients
  • Adjusted support hours when a client's funding unexpectedly cut
  • Gardening and cleaning services reported as unreliable over 18 months; casual workers lack training

What reviews say by service

In-Home & Personal Care
Personal care and medication administration praised for punctuality and consistency; non-core household tasks (gardening, cleaning) undermined by untrained, rotating staff.
Support Coordination
Named coordinators commended for NDIS planning guidance and responsiveness; support clients toward goal achievement.
NDIS Plan Management
Coordinators help navigate NDIS processes and goal-setting; described as attentive and guiding.
Supported Accommodation & SDA
Shared accommodation and tenancy support offered; reviewers emphasise safety and empowerment over years.
Disability Employment Services
Employment support to access and maintain work listed on website; limited review detail.

How it compares

  • Rated 4.6 against a 4.46 average across the 96 supported accommodation & sda businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

How We Score
Star rating 65
Review volume 58
Review recency 88
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
19
4
0
3
0
2
0
1
2

Common questions

Are the same support workers assigned regularly?
Yes. Reviewers consistently praise familiar, punctual staff over years; one reports the same support person throughout a three-year relationship. Non-core services (gardening, cleaning) show higher turnover.
How does Kingsmill help with NDIS planning?
Named coordinators like Marianne offer guidance through NDIS navigation, help identify services, and support clients to reach plan goals. Described as attentive and responsive.
What happens if my funding changes?
One reviewer reported Kingsmill adjusted support hours when funding was unexpectedly cut, prioritising continuity.
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Last updated 2026-08-01