How often do I hear from my care manager?

Monthly reviews are standard, plus same-day or 24-hour responses to enquiries.

What are the management fees?

Self-Managed Care Management is 10% per quarter; Platform Management is 9.8% per invoice.

Do they help me find and hire carers?

Yes, care managers help match and coordinate support workers; they also source contractors like gardeners.

PlanCare

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 100 Google reviews · How we rank ›

4.0(100) 74 composite score See reviews on Google ✓ Google-verified Publishes prices

Disability Employment ServicesNDIS Plan ManagementIn-Home & Personal CareCommunity Access & Day ProgramsSupport CoordinationSupported Accommodation & SDA

Services: Disability Employment Services, NDIS Plan Management, In-Home & Personal Care
Reviews: 100

What recent reviews say

Staff at PlanCare, particularly named care managers Serin and Sivy, earn consistent praise for responsiveness and clear explanation of funding choices and transitions. Monthly check-ins, same-day responses, and invoicing reliability appeal to those managing care budgets, though reviewers noted past delays during policy shifts have now stabilised.

Recent shift: System updates and communications improvements rolled out to boost planning and budgeting clarity; past delays during aged care policy changes (November 2025) have now stabilised.

Praised for

responsive staff named in reviews
knowledgeable guidance on funding options
monthly monitoring and follow-up
professional and caring approach
timely invoicing and budget support

Watch-outs

delays during aged care policy transitions

responsive-admincompassionate-staffreliable-support-workersperson-centred-carepunctual

Best for: families managing aged care or disability budgets who value routine monthly check-ins.

Think twice if: you need fast resolution during major policy changes; reviewers reported delays when aged care funding rules shifted.

Strengths

named staff (Serin, Sivy, Melissa, Zerin) praised by name across reviews
monthly care reviews as standard practice
same-day or next-day response time typical
clear guidance on funding transitions and self-managed options

Worth knowing

Serin Shrestha (co-care manager) and Sivy named as standout staff across multiple reviews
monthly care reviews standard
same-day or 24-hour response time typical
invoice processing on time; budget support offered
system updates rolled out to improve communications and planning

What reviews say by service

NDIS Plan Management: Staff praised for guiding clients through plan options and transitions; invoicing reliable and timely
Support Coordination: Monthly monitoring and follow-up standard; care managers responsive and proactive in problem-solving
In-Home & Personal Care: Support worker matching and coordination praised; staff help source gardeners and carers
Supported Accommodation & SDA: Co-care partnership model delivers individual attention and regular reviews
Community Access & Day Programs: Limited evidence in reviews

How it compares

Rated 4 against a 4.46 average across the 96 supported accommodation & sda businesses listed here.
Has more Google reviews than 95% of the businesses in this directory.

How we scored this

How We Score

Star rating 38

Review volume 87

Review recency 100

Review sentiment 75

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How often do I hear from my care manager?: Monthly reviews are standard, plus same-day or 24-hour responses to enquiries.
What are the management fees?: Self-Managed Care Management is 10% per quarter; Platform Management is 9.8% per invoice.
Do they help me find and hire carers?: Yes, care managers help match and coordinate support workers; they also source contractors like gardeners.

Contact

Phone: +611800024000
Website: http://www.plancare.com.au/
Address: Level 17/109 St Georges Terrace, Perth WA 6000
Open in Google Maps

Last verified 2026-08-01

Opening hours

Monday: 07:00-17:00
Tuesday: 07:00-17:00
Wednesday: 07:00-17:00
Thursday: 07:00-17:00
Friday: 07:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Support at Home packagesSelf-managed supportFully managed supportNDIS plan managementOnline portal for fund managementCo-Care Partner supportSupport worker coordinationNursing services

Published prices

Self-Managed Care Management: 10% per quarter
Platform Management: 9.8% per invoice

Credentials claimed:Registered Support at Home Provider, Registered NDIS Provider

As published by the business on its own website; not independently verified.

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Perth Cbd

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