46 low data
Everest Care
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
In-Home & Personal CareSupported Accommodation & SDANDIS Plan Management
Smurfettes Cleaning Service - NDIS Approved & Disability Cleaning Services Australia
Disability Employment ServicesIn-Home & Personal CareSupport CoordinationNDIS Plan ManagementSupported Accommodation & SDA
- Services
- Disability Employment Services, In-Home & Personal Care, Support Coordination
- Reviews
- 54
What recent reviews say
Most reviewers experience reliable, respectful cleaning that genuinely eases the mental load of household management. Staff navigate NDIS and DVA funding correctly from the first call, cleaners show up on time, and the work is thorough without rushing. Individual cleaners (Preye, Shauna, Aimee) are named with warmth for their attentiveness and care.
However, a minority report incomplete work on one-off cleans, service time cut short, and poor responses when things go wrong. A significant complaint involved a bond loss and unresolved follow-up through small claims court. Communication gaps on customer preferences (like cleaner gender) have also surfaced. Consistency appears strong for ongoing NDIS plans but less certain for vacate or one-off bookings.
Praised for
- understands NDIS/DVA funding and process
- reliable, on-time, consistent service
- thorough, attentive cleaner behaviour
- responsive admin and easy booking
- staff treat people with dignity and respect
Watch-outs
- one-off cleanings missed areas; poor follow-up
- service duration shorter than agreed
- communication gaps on customer preferences
- no reply to complaints or refund requests
reliable-support-workerscompassionate-staffresponsive-adminpunctualperson-centred-carecancellations
Best for: NDIS and DVA participants needing steady, respectful home cleaning with minimal admin friction.
Think twice if: One-off and vacate cleans have reported incomplete work and poor follow-up; weigh the strong track record on ongoing plans before booking a single service.
Strengths
- understands NDIS and DVA funding from day one
- cleaner named staff praised for attentiveness and gentleness
- on-time, thorough work on ongoing NDIS plans
- quick administrative turnaround
Worth knowing
- Cleaners Preye, Shauna, and Aimee individually praised by name for attentiveness and warmth
- DVA cleans are methodical, with awareness of medical appointment schedules
- NDIS intake calls returned same day with funding clarification
- One complaint: vacate clean missed areas, returned twice, no resolution; led to bond loss and small claims court
What reviews say by service
- In-Home & Personal Care
- Ongoing NDIS and DVA cleans consistently praised for reliability, thoroughness, and respect; one-off and vacate services received complaints of incomplete work and poor follow-up.
- Support Coordination
- Admin and intake process strongly praised; same-day callbacks, clear funding explanations, service agreements built correctly.
- NDIS Plan Management
- Reviewers report smooth setup within a day, correct paperwork handling, easy booking and communication on NDIS plans.
- Supported Accommodation & SDA
- Staff described as patient, respectful, non-judgmental; work gently around the home and understand disability care needs.
- Disability Employment Services
- Limited review evidence for this category.
How it compares
- Rated 4.7 against a 4.46 average across the 42 in-home & personal care businesses listed here.
- Has more Google reviews than 90% of the businesses in this directory.
How we scored this
How We Score Star rating 73
Review volume 76
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
50
4
0
3
0
2
0
1
4
Common questions
- How quickly can Smurfettes get me started on NDIS cleaning?
- Reviewers report setup within a day: intake calls are returned same-day, funding is clarified in the first conversation, and service agreements are built without repeated explanations.
- Will the same cleaner come each time?
- No review text specifies roster consistency, but named cleaners (Preye, Shauna, Aimee) feature in positive reviews. Continuity is not guaranteed but valued when it happens.
- What areas does Smurfettes cover?
- Their website lists all Australian states and territories; the business is Google-verified in Perth.
Similar disability services nearby
61 low data
Tibii Disability Support Services
5.0(1)✓ Google-verified
Reviewer met staff at a Perth expo and praised their welcoming approach and clear answers to questions. Limited review evidence so far.
NDIS Plan ManagementIn-Home & Personal CareSupported Accommodation & SDA
72
Manage Mode
4.7(23)✓ Google-verified
Manage Mode's team answers calls and pays invoices promptly, with staff who take time to understand each person's situation and explain NDIS matters clearly. Most reviewers praise their responsiveness and dedicated support, though one long-time client reported recent service decline with errors and slow processing.
Disability Employment ServicesNDIS Plan ManagementSupport Coordination