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AKG Joondalup – Employment, Health, Training, Community

Updated 2026-08-01 · 2,902 reviewed · 121 listed · Scored from 22 Google reviews · How we rank ›

2.5(22) 37 low data composite score See reviews on Google ✓ Google-verified
NDIS Plan ManagementSupported Accommodation & SDA
AKG Joondalup – Employment, Health, Training, Community
Services
NDIS Plan Management, Supported Accommodation & SDA
Reviews
22

What recent reviews say

Most reviewers describe indifferent or hostile staff who enforce compliance over genuine support. Phone calls go unanswered, appointments are perfunctory, and clients report being "kicked out" or cut off for minor infractions. A handful of reviewers met individual staff members who helped them navigate payments or training, but these exceptions do not offset the widespread pattern of poor service.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • rare positive individual staff members
  • occasional helpful navigation of payments or study options
Watch-outs
  • staff disinterest and hostility toward clients
  • unresponsive to phone calls and appointment requests
  • transactional rather than supportive approach
  • high staff turnover and inconsistent quality
  • punitive attitude to job declinations or missed appointments
poor-communicationhard-to-reachhigh-staff-turnoverunqualified-staff
Think twice if: Job seekers who need responsive staff, phone support, or compassion should look elsewhere; multiple complaints cite years of poor service at this branch.

Strengths

  • Individual staff members occasionally provide tailored guidance on payments or study options
  • receptionist generally described as friendly

Worth knowing

  • Staff turnover is cited as a factor in service quality; some clients experienced improvement after switching to a new advisor
  • Clients report two-week delays between appointments
  • Unresponsive to phone calls for extended periods (one client reported waiting two weeks for a return call)
  • In-house training described as out of date
  • Clients report being pressured to log into Seek accounts to verify job search activity

How it compares

  • Rated 2.5 against a 4.46 average across the 96 supported accommodation & sda businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 59
Review recency 0
Review sentiment 39
Profile completeness 100
Verification 30

Rating breakdown

5
6
4
1
3
2
2
2
1
11
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Last updated 2026-08-01